Job Details




£30000 - £35000 per annum



Job Details

Customer Account Manager 
£30,000 - £35,000 DOE
Studley, Warwickshire

The Executive Network Group have partnered with a pallet pooling company who are looking for a Customer Account Manager to join their Studley office on a full time permanent basis. The Customer Account Manager (CAM) is responsible for managing a portfolio of customer accounts ranging from circa £10k - £300km p.a. each in turnover. The CAM will drive positive relationships, profitability and service excellence, working closely with other areas of the business to achieve this.

The Main Responsibilities:
  • Manage and monitor customer pricing, in conjunction with the office support team, to increase profitability.
  • Negotiate rate reviews where appropriate.
  • Deliver customer satisfaction, as measured by surveys and direct feedback.
  • Liaise regularly with customers either via phone or Teams
  • Regularly review contract status to ensure both parties are compliant and that renewals are addressed in a timely manner.
  • Manage and negotiate contract renewals.
The Ideal Candidate:
  • Commercial Acumen
  • Customer focused
  • Negotiating
  • Organisation awareness
  • Minimum 2 years’ experience in a similar role (B2B, complex industry)
  • Excellent verbal and written communication skills at all levels
  • Fully literate in Powerpoint, Word and particularly Excel
  • An ability to balance customer vs business needs to reach a win-win solution to challenges.
If you are interested in the above role, please apply or share your CV with

Bethany Jones

Ref: 268281503