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Elite Consultancy Network
£50,000 - £55,000 Per Annum
Full Time, Permanent
Huntingdon, Cambridgeshire
Ref V52103331
Posted 17 days ago
Elite Consultancy Network
£43,000 - £46,000 Per Annum
Full Time, Permanent
London, Greater London
Ref V52103327
Posted 20 days ago
Elite Consultancy Network
£19.50 - £21.28 Per Hour
Full Time, Permanent
Carlisle, Cumbria
Ref OW-1
Posted 21 days ago
Elite Consultancy Network
£40,000 - £48,000 Per Annum
Part Time, Permanent
Middlesbrough, Cleveland
Ref OW-2
Posted 21 days ago
Elite Consultancy Network
£50,000 Per Annum
Full Time, Permanent
Leicester, Leicestershire
Ref V52103338
Posted 2 days ago
Elite Consultancy Network
£40,000 - £48,000 Per Annum
Full Time, Permanent
Newcastle upon Tyne, Tyne and Wear
Ref OW-3
Posted 5 minutes ago
Elite Consultancy Network
£40,000 - £45,000 Per Annum
Full Time, Permanent
Milton Keynes, Milton Keynes
Ref V52103171
Posted 18 days ago
Technical Network
£47,000 Per Annum
Full Time, Permanent
Wolverhampton, West Midlands
Ref 268282171
Posted 2 days ago
Technical Network
£45,000 - £50,000 Per Annum
Full Time, Permanent
Basingstoke, Hampshire
Ref 268282145
Posted 10 days ago
Technical Network
£48,000 - £55,000 Per Annum
Full Time, Permanent
Telford, Shropshire
Ref 268282126
Posted 2 days ago
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Frequently Asked Questions:
How many Customer Services Team Leader jobs are available on Pertemps?
There are 25 Customer Services Team Leader jobs available on Pertemps right now.
What does a Customer Services Team Leader do?
A Customer Services Team Leader is responsible for leading and managing a team of customer service representatives to ensure the delivery of excellent customer experiences. This role involves overseeing daily operations, resolving escalated issues, and fostering a positive and efficient work environment within the customer services department.
Tasks required include:
- Provide strong leadership and guidance to a team of customer service representatives..
- Motivate, coach, and develop team members to achieve individual and team goals..
- Manage the day-to-day operations of the customer services team, ensuring adherence to schedules and service level agreements..
- Monitor and assess team performance against key performance indicators (KPIs)..
- Handle escalated customer issues and complex queries, ensuring prompt and satisfactory resolutions..
- Provide support and assistance to team members in resolving customer concerns..
- Conduct regular quality assessments of customer interactions to ensure service excellence..
- Offer constructive feedback to enhance individual and team performance..
- Coordinate and conduct training sessions for new and existing team members..
- Identify training needs and implement development plans to improve team capabilities..
- Prepare and analyse performance reports, highlighting key metrics and areas for improvement..
- Report on customer feedback trends and celebrate team achievements..
- Contribute to the development and improvement of customer service processes..
- Implement initiatives to enhance efficiency and effectiveness in service delivery..
- Foster open communication within the team and with other departments..
- Disseminate important information, updates, and changes effectively..
- Collaborate with other team leaders, supervisors, and managers to address cross-functional issues and improve overall customer experience..
- Actively participate in meetings and share insights for continuous improvement..
- Ensure team adherence to company policies, procedures, and compliance standards..
- Uphold ethical standards and maintain a positive team culture..
What are the entry requirements for a Customer Services Team Leader?
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
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